Privacy policy

1. Who this policy covers

It applies to residents, tenants, members of managing committees, security and facility staff, and visitors to our website. Housing societies that subscribe to GharConnects decide what resident information is added to the platform; for that information, the society acts as the data fiduciary and we process it on its behalf.

2. Information we collect

Account details such as name, mobile number, email address, flat or unit number and role in the society.

Society records such as maintenance bills, payment status, complaints, notices, poll responses and amenity bookings.

Visitor and gate records such as visitor names, mobile numbers, vehicle numbers, entry and exit times, and photos where the society enables it.

Technical data such as device type, app version, IP address and usage logs, which help us keep the service secure and working.

3. How we use your information

To run the service for your society — generating bills, processing gate approvals, routing complaints and sending notices.

To send you service messages such as payment reminders, receipts, visitor alerts and important updates.

To provide support, fix problems, prevent misuse and improve GharConnects. We do not sell your personal data.

4. Payments

Maintenance and other payments are processed by licensed third-party payment partners and settled directly to your society's bank account. We do not store your full card, UPI PIN or bank login details.

5. Who we share information with

Your society's managing committee and authorised staff, to the extent needed to manage the society.

Trusted service providers who help us operate the platform (for example hosting, SMS and payment partners), under contracts that require them to protect your data.

Government or law-enforcement authorities where we are required to do so by law.

6. Data security and retention

We use reasonable technical and organisational measures to protect personal data, including encryption in transit and access controls. We keep data only for as long as your society uses GharConnects or as required by law, after which it is deleted or anonymised.

7. Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask to access, correct or erase your personal data, withdraw consent, or raise a grievance. Some requests about society records may need to go through your society's committee.

8. Children

GharConnects is intended for adults. Information about minors living in a society, if any, is added by their parent or guardian or by the society.

9. Changes to this policy

We may update this policy from time to time. When we make significant changes we will notify users through the app or website.

10. Contact us

You can reach us through the contact form on the GharConnects home page. We aim to respond to every request within a reasonable time.